Do you accept returns?
Due to the risk of product degradation, returns for peptides are not accepted. However, we accept limited returns if a product arrives damaged.

  • Damaged Shipments: Contact customer service at support@paradigmpeptidesllc.com for return instructions.
  • Lost Shipments:
    • If the carrier’s delivery confirmation report shows non-delivery, we will reship at no cost.
    • If the report indicates “delivered” but the shipment is claimed as lost, our guarantee is fulfilled, and we will not reship free of charge.

Missing Items in an Order
If a product is missing from your order, contact us immediately. Once we verify the claim, we will ship the missing item. Note: All orders are documented and photographed prior to shipping to prevent fraudulent claims.

How Do Returns Work?

If your return is accepted:

  • A refund will be issued minus shipping charges and a 15% restocking fee.
  • Contact us at 800-706-3449 to receive shipping labels and detailed return instructions.
How Are Chargebacks Handled?

Chargebacks are treated seriously and considered fraudulent if not legitimate. Changing your mind about a product is not valid grounds for a chargeback.

  • If you experience any issues, contact us first to explore available options.
  • For more details, refer to the Fair Credit Billing Act for consumer laws.